Appointments

If you require an interpreter for your appointment please inform the reception staff, who will make arrangements for an interpreter to be present at your appointment.

The practice operates a pre-book system only. We do not operate a sit and wait system; you can book appointments up to four weeks in advance with the Doctors and up to one month in advance with the nursing team.

The doctors and nurses have clinics Monday to Friday, mornings and afternoons. You have the right to book an appointment with the doctor of your choice but please note that this may mean you have to wait a little longer.

Appointments can be made by telephone between the hours of 08:00 – 18:00 Monday to Friday or in person at the reception desk. Please try to call after 11:00 for routine appointments when the lines are less busy.

Online Requests

Alternatively you can book online via the link at the top of this page. Should you wish to sign up for this online service please contact reception on 01274 662441 between 10:00 – 14:00 when we will be happy to help you with this. You will then be asked to collect your username and password details in person.

You will need to bring in photographic evidence before we can release this document to you (e.g. passport, driving licence).

We now operate a book on the day system on a Monday and Friday. You can still book up to three weeks ahead. Please feel free to check with the surgery at any time to see if we have any appointment cancellations. If you wish to see a particular doctor it is always helpful to book well in advance.

If a doctor or nurse asks you to make an appointment for a set period of time i.e. in one month please do so before you leave. The doctor will give you a slip for the reception team enabling you to book your appointment outside of the three week period.

Urgent Appointments

Urgent appointments are available on a daily basis for acute conditions only. Please inform the receptionist of the problem so that appropriate use is made of the limited number of appointment slots.

If you are not able to accept the urgent appointment offered you will be offered the next routine available appointment. Please feel free to check with the surgery at any time to see if we have any appointment cancellations.

If you wish to see a particular doctor it is always helpful to book well in advance.

Practice Nurses

Practice nurses are available by appointment for:

• Blood pressure monitoring
• Dressings
• Travel advice and injections
• MOT – this is a general health check
• Ear syringing
• Cryotherapy for warts and verrucas (Thursday afternoon only)
• Blood tests – please note all blood tests have to be taken in the morning

Please tell the receptionist the reason for your appointment request so that the correct amount of time and the appropriate clinic may be allocated.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Enhanced Access Service

INFORMATION FOR PATIENTS, Click here 

This practice is part of the enhanced access service which provides GP, Physiotherapy, Nurse, and Health Care Assistant, Voluntary Care Services appointments from the following locations (Hubs) across Bradford:

North Hub:

• Shipley Medical Practice, Alexandra Road, Shipley, Bradford BD18 3EG
• Bingley Medical Practice, Canalside Healthcare Centre, Kingsway, Bingley, BD16 4RP
• Moorside Surgery, 370 Dudley Hill Road, Bradford, BD2 3AA

Central Hub:

• Picton Medical Centre, Westbourne Green Community Health Care Centre, Heaton Road, Bradford, BD8 8RA
• New Otley Road Medical Practice, 4 Butler Street West, Bradford, BD3 0BS
• Park Grange Medical Centre, 141 Woodhead Row, Bradford, BD7 2BL 

South Hub:

• The Ridge Medical Practice, Cousen Road, Bradford, BD7 3JX
• Bowling Hall Medical Practice, Rooley Lane, Bradford, BD4 7SS

Please note – This is not a walk-in service 

As a patient registered with this practice, you have access to the following: 

Weekday appointments 

Evening appointments at any of the eight hubs to see one of the following, subject to availability:

• GP – Telephone and face to face
• Physiotherapist
• Nurse
• Health Care Assistant
• Voluntary Care Services 

Weekend appointments 

Weekend appointments are available Saturdays and Sundays from the Central Hub, subject to availability. 

More information about appointments with the enhanced access service 

The service is run by Bradford Care Alliance, which represents all GP practices in the Bradford area. Medical appointments are with GPs and other healthcare staff who work in the area; so your appointment may not be with a clinician from this practice. 

To use the service, we will ask for your consent to share your medical record and our reception staff will explain what this means and why it is necessary. Click here to learn more about how and why we process your information.  

Further details of the services and location maps are available here.

Chaperones

We appreciate that some patients may feel more comfortable having a chaperone present during an examination by a doctor or nurse. If you would like to have someone else with you during an examination, please tell the receptionist when you arrange the appointment.

Please note, patients who bring someone with them into a consultation must be aware that by doing so implies they have accepted that any aspect of their medical care or history may be discussed.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Having no transport or no money to use public transport is not a reason for requesting a home visit.

Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls. No undertaking can be given that a home visit will be made by any particular doctor.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced).

Missed Appointments (DNA's)

Unfortunately for several reasons, each month there are numerous patients who do not attend their scheduled GP or Nurse appointment. This wastes a large amount of GP & Nurse time, but also prevents other patients from booking those appointments.

The practice displays how many appointments have been missed on a monthly basis, this will also show how much time clinical time has been wasted as well as the amount of surgeries.

We ask all patients:

• To inform us if you cannot make the appointment.

• To contact the surgery if you are late rather than not attending.

• To keep appointments as much as possible.

• To inform the surgery of any issues, problems or complaints to enable them to be dealt with quickly.

Missed Appointments Protocol (DNA's)

Patients who do not attend their appointments are classed as a DNA (Did Not Attend). The clinical system automatically marks in the patient record that they have failed to attend an appointment.

First Occasion: A letter will be sent to the patient by the DNA coordinator.

Second Occasion: A second letter will be sent to the patient to explain the DNA policy and to inform the patient they will be removed from the practice list if they DNA again.

Third Occasion: The Assistant Practice Manager will send a final letter to the patient explaining that they have breached the practice DNA policy and will be removed from the practice list.