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PATCHS is a new way of working for our practice it allows patients to have video consultations and send messages to the practice you can also submit medical and non-medical information to the practice which will be replied to within certain time frames.
Please use the PATCHS for sick note requests and any other medical or administration requests.
Urgent appointments are available on a daily basis for acute conditions only. Please inform the receptionist of the problem so they are able to care navigate and signpost you to the relevant health care professional.
If you are not able to accept the urgent appointment offered you will be offered the next available appointment. Please feel free to check with the surgery at any time to see if we have any appointment cancellations.
To request a routine appointment in the next 14 days:
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Patients can self-arrive themselves therefore cutting down on queues at the front desk.
Practice nurses are available by appointment for:
Please tell the receptionist the reason for your appointment request so they are able to book your appointment with the appropriate clinician.
This service enables patient to be seen at other locations. The Practice offers extended access appointments for:
These appointments are on evenings and weekends and can be booked by telephoning the surgery or calling in at our reception. Appointments can be booked on the day by telephoning after 9am and can also be booked in advance with Male or Female clinicians depending on availability.
However you choose to contact us, we may offer you a consultation:
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to allocate the slot to someone else. The practice asks that the patient gives 24 hours notice for a cancellation. Failure to cancel or not attend an appointment on three occasions will result in removal from the practice list.
To cancel your appointment:
If a patient is more than ten minutes late for an appointment, they may not be seen. The reception team will check with a clinician if they will still be able to see a patient if they arrive between 5-10 minutes late. This is due to the reason that if a patient arrives late for their appointment, it pushes the clinician behind their working schedule. This makes it unfair on patients who have arrived on time and for those requiring visits on that day. Any patient arriving over ten minutes late will not be seen and will have to re-arrange their appointment.
Clinicians do their best to meet the individual needs of patients within the time allocated. Unfortunately, this is not always possible depending on the complexity of the issue and may cause the clinician to fall behind. Staff endeavour to inform waiting patients if this event occurs.
If you need medical help now, use NHS 111 online or Call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us:
This service offered by community pharmaciesto aims to free up GP appointments for patients who need them most and will give people quicker and more convenient access to safe and high quality healthcare.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am
You may only request a home visit if you are housebound Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Having no transport or no money to use public transport is not a reason for requesting a home visit.
Your GP may also refer you to the Unplanned Care team who are able to visit you at home for acute conditions.
Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule home visits. No undertaking can be given that a home visit will be made by any particular doctor. If a patient lives outside of the practice catchment area then home visits and outside service visits from other health care professionals may not be done.
You can also be visited at home by a district nurse if you are referred by your GP.
You will also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
